Knowledgebase


Knowledgebase Search:



Showing 120 articles under the "emWave2" category:

emWave2 FAQ's
May 22, 2017
The emWave2 handheld device is like no other kind of stress relief device that you've ever seen before. Here we address some of the more frequently asked question regarding this remarkable device.

How to use the HeartMath Breathing Pacers
Dec 23, 2016
Instructions for using the Breathing Pacer's with the HeartMath products.

emWave2 Quick Start Guide
Dec 22, 2016
A link to the downloadable .pdf file of the emWave2 Quick Start Guide.

Deleting a HeartCloud Account
Dec 20, 2016
Only the HeartCloud Administrator can delete an account.

Ear Sensor Sensitivity
Dec 20, 2016
The emWave Ear Sensor is quite sensitive and can respond to ambient light.

HeartCloud Top Achievement Scores
Dec 14, 2016
Coherence is not a competition...it's a contribution to a better world.

How do I reset my HeartCloud password?
Nov 24, 2016
Step-by-step instructions on how to reset your HeartCloud password.

How does the Ear Sensor work?
Nov 18, 2016
The HeartMath Sensors are a Plethysmograph not a Pulse Oximeter.

Achievement Scores
Nov 14, 2016
Explanation of Achievement Scores and the relationship to Coherence.

Error code - Sensor Not Found / Device Not Found
Nov 10, 2016
Error code - Sensor not Found / Device Not Found

How is Coherence determined by HeartMath programs?
Nov 10, 2016
Coherence measurements explained.

How to Sync to HeartCloud
Nov 10, 2016
Sync to your HeartCloud account.

Instructions for using HeartCloud
Nov 02, 2016
Have you started using the HeartCloud? If you are having difficulties, you can download step-by-step instructions for using the HeartCloud here.

emWave2 Training Class
Apr 06, 2016
A free emWave2 (formerly emWave PSR) tele-class is provided by HeartMath LLC.

emWave PRO/emWave2 Training/Orientation Schedule
Apr 06, 2016
Schedule of emWave Training Classes

How do I find out what version of Adobe Flash I have?
Dec 21, 2015
Adobe Flash version information.

What are the MAC OS/Hardware Requirements for running the emWave application?
Dec 10, 2015
MAC System Requirement information.

What are the minimum system requirements for running the emWave program?
Dec 10, 2015
Basic System Requirements for using the emWave Programs.

How do I update my emWave software?
Nov 11, 2015
Instructions on how to update your emWave software.

emWave2 Program Release Notes
Oct 14, 2015
Current program Release Notes describing updated features and fixes.

emWave2 Pulse Light
Sep 29, 2015
This is an article describing the meaning of the little blue flashing Pulse light and the consequences of it's disappearance.

Charging the emWave2
Sep 29, 2015
Important information for charging your emWave2.

General operation questions for the emWave2
Sep 04, 2015
The most popular questions asked regarding the emWave2 device.

emWave USB Fix for Windows 8.1 and Windows 10
Sep 02, 2015
This solution is applicable to both the emWave2 Enumeration issue (two blue lights flashing) and the emWave program crashing issue with Windows 8.1 and Windows 10

Tones/Sounds
Mar 31, 2015
Both the emWave PRO and the emWave2 handheld unit, offer Tones to indicate changes. It may be your Coherence Level, a Reward or power management.

Pulse Indicator light is blinking without being connected to the emWave2/PSR (aka: Ghosting)
Jan 23, 2015
The Pulse Indicator light can work on its own without anyone touching the emWave2/PSR due to ambient light.

What is the Coherence Coach?
Jan 12, 2015
The Coherence Coach is one of the key training components of the emWave PRO system.

emWave2 Battery FAQ's
Jan 06, 2015
How to manage the internal battery of the emWave2 handheld device.

Dual Drive / Tropical Heat won't recognize emWave is already running.
Dec 03, 2014
Help using the Dual Drive and Tropical Heat games with the emWave program.

How to Wipe the emWave2 device.
Dec 02, 2014
Instructions on how to use the Wipe feature of the emWave2 device.

I take Beta blockers; will that interfere with the emWave program or devices?
Nov 27, 2014
Individuals with heart irregularities such as atrial fibrillation or flutter or intense clusters of premature ventricular contractions (PVC's), or children who are unable to sit still, may be unable to use the emWave system successfully.

What is the difference between the emWave PRO and the emWave2 software?
Nov 27, 2014
This is an illustration of some of the more important differences between emWave PRO and emWave2.

How often should I use the emWave2?
Nov 26, 2014
We recommend using the emWave2 for five minutes or more, each day.

How do I start a Session using the emWave2 device and the emWave program?
Nov 26, 2014
Use the Start button on the screen and not the start button on the device.

Can I use the emWave2 without a computer?
Nov 26, 2014
Mobility is the key feature of the emWave2.

Can I use a Finger Sensor with the emWave2 device?
Nov 26, 2014
The answer is: No and here's why...

Can I install the emWave2 software on a computer that already has emWave PRO?
Nov 26, 2014
You may install emWave2 on a computer already running emWave PRO.

Sync the emWave2 device with your computer.
Nov 26, 2014
The emWave2 hand held unit is "fresh" until it is synced to the software for the first time.

Connecting the emWave2 to the computer: Enumeration
Nov 26, 2014
When you first plug the emWave2 into the computer, regardless if it is a Mac or a PC, there must be five blue lights present in the Heart Action Strip.

How to expand HRV to Full Screen
Nov 25, 2014
Instructions on how to get a Full Screen view of the emWave program.

Deleting sessions off of the emWave2 device.
Nov 25, 2014
This solution is designed to help you delete Session data from your emWave2.

Device Not Found on Mac
Nov 25, 2014
Use this solution for the "Device Not Found" error code on your Mac.

Installing emWave PRO or emWave2 on Windows
Nov 25, 2014
How to install the emWave program on Windows XP/ WIN 7/ WIN8 systems.

Longest Singular Duration spent in High Coherence feature
Nov 25, 2014
This field in the inspector displays the longest uninterrupted period of time spent in High Coherence during a session.

Blocked Plug-In
Nov 24, 2014
The Blocked Plug-In error message is due to having an older version of Adobe Flash Player.

Visual C++ Error
Nov 24, 2014
The emWave software for Windows (both PRO and e2 versions) needs the 2010 MS Visual C++ redistributable to run. You may see this message during install.

My graph has flatlined or reads a heart rate of 150; what does that mean?
Nov 24, 2014
If you have a heart rate of 150 or the graph has flatlined, which is a poor signal error, it is possibly due to the existence of other peripheral devices that might be in other USB ports on your computer.

HeartMath Health FAQ's
Nov 24, 2014
A summary of informative questions regarding the use of HeartMath products and your health.

emWave Breath Pacer
Nov 24, 2014
Everyone has their own natural breathing pace which is comfortable for them.

Age-Gender Info usage in the emWave software program
Nov 24, 2014
The user's age and gender information aren't a factor in the coherence calculations.

How to Update the emWave software programs
Nov 12, 2014
Use these procedures to Update the emWave programs

Challenge Levels
Nov 07, 2014
Using the Challenge Levels in the emWave program.

How to install the emWave application on a Mac?
Oct 01, 2014
Step by step instructions on how to install the emWave program on a MAC.

How to edit the Date/Time on a Saved Session
Oct 01, 2014
The emWave software has a feature that allows you to change the date on a previously recorded and saved session if the date has been recorded incorrectly.

Replay a Session
Oct 01, 2014
This solution article is a step-by-step procedure for using the Replay HRV Session feature in the emWave program.

How do I create Training Journal entries?
Sep 23, 2014
Instructions for creating Training Journal entries in the emWave program.

Troubleshooting and Tips for Using the Ear Sensor
Sep 09, 2014
If you are having trouble getting a correct pulse reading on the Heart Rate Variability (HRV) Display when starting a session with the Inner Balance Trainer, the following troubleshooting tips will help ensure that you get an accurate reading.

Sharing Session Data from the HeartCloud with your Practitioner
Sep 04, 2014
This is an important feature for use with your Clinician or Practitioner.

emWave2 Training Videos
Aug 01, 2014
Here is a link to emWave2 Training Videos

How do I disable email notifications from HeartCloud?
Jun 25, 2014
Managing HeartCloud notifications.

Are new Charge cables or Ear sensors available?
May 06, 2014
Where to find replacement Charge cables, Ear sensors and much more.

International Plug Adapters
May 06, 2014
Four international plug adapters for use with emWave2 USB or the emWave PSR AC power adapter.

Dual Drive Game User's Manual
May 06, 2014
Here is a download link to the Dual Drive User's Manual.

Arrhythmia/Atrial Fibrillation and the emWave
May 05, 2014
Even if you may have some more serious health issues it's does not mean that you can't use the emWave products.

emWave Program Download Link
May 05, 2014
Sometimes you need to reinstall the emWave program or you don't have a CD drive in your computer. Use this Solution Article to download the latest version of the emWave or emWave2 program for your computer.

How to Change the Soundtrack in the emWave program.
May 05, 2014
Using music soundtracks with the emWave program.

How do I find my PC's configuration and system information?
May 01, 2014
Occasionally, you may be asked by HeartMath Technical Support to send us a copy of your computer's system information so we can diagnose any conflicts or difficulties there may be with the emWave program.

How to uninstall the emWave program on a PC
May 01, 2014
Uninstall the emWave program-PC

Allow emWave in Windows Firewall or Disable Windows Defender on Vista/WIN 7/WIN 8
May 01, 2014
In some cases, you may have to disable the Windows Firewall or Windows Defender to install the emWave program.

My Anti-Virus/Firewall says that your software has a virus/trojan in it.
May 01, 2014
Please be assured that this is a "false positive"; our software does not contain malware of any kind.

Unblock Firewall protection for Dual Drive/Tropical Heat Games
May 01, 2014
Sometimes, your Firewall will prohibit the functionality of the Dual Drive and Tropical Heat Games.

Workaround for displaying the emWave program properly with an Ultra HD display.
May 01, 2014
Ultra High Definition displays will distort the emWave program. It becomes necessary to change the Display Resolution.

Graphics Freezing
May 01, 2014
You may need an updated video driver in order for the games to work.

My Heart Cloud icon is greyed out
May 01, 2014
How to connect your User account to the emWave program.

Game Error code
Apr 30, 2014
Make sure that you exit games when you are finished playing them.

How to Print and or Convert a previous session to a .pdf file
Apr 30, 2014
Instructions and tips on how to print a Session to a .pdf file.

File in Use/Cannot be Deleted
Apr 30, 2014
In rare cases you may see this message while uninstalling or upgrading emWave PRO or emWave2 on Windows.

Heart Rate Variability (HRV) Display
Apr 28, 2014
How to interpret the HRV Display.

What does the Green light at the Bottom mean?
Apr 28, 2014
Charging the emWave2 device.

How is the emWave system different from other stress management devices?
Apr 10, 2014
emWave doesn't simply measure heart rate. It measures the varying space in between your heart beats known as Heart Rate Variability (or HRV).

Can I use the emWave device along with other stress management practices?
Apr 09, 2014
Yes, emWave device works well as an adjunct to other stress management practices.

How to hold the emWave2/PSR correctly
Apr 09, 2014
Holding the emWave2/PSR device correctly enables the use of the Thumb Sensor and ensures accurate readings.

Using the emWave2/PSR Thumb Sensor
Apr 09, 2014
The emWave Thumb Sensor can be a great alternative to using the accompanying Ear Sensor clip.

Battery discharging because lights flicker when the emWave2/PSR unit is off
Apr 09, 2014
A damaged emWave2/PSR can display the symptom of lights that continue to flicker or glow after the unit is shut off.

The Coherence Score Phenomenon
Apr 09, 2014
This is a common question regarding the Blue lights acting as the Coherence Score.

No lights are showing during the emWave2/PSR charging process.
Apr 09, 2014
Using the USB battery charge cable or you may use a USB wall charger into a wall socket, insert the battery charge cable into the emWave2/PSR charging jack

How to use the Advanced Mode on your emWave PSR/emWave2
Apr 07, 2014
Advanced Mode is indicated by the emWave2 making 3 tones at startup.

Can I run the Dual Drive / Tropical Heat Games using the emWave2 software program?
Mar 26, 2014
Dual Drive and Tropical Heat are great additions for use with the emWave2 software program.

Dual Drive only lists Basic Race and one car
Mar 24, 2014
Please uncheck the option in Options - Levels Progress in Order.

Tips on using a GamePad controller
Mar 24, 2014
Using a Game Pad controller can enhance your experience with Dual Drive and Tropical Heat.

I am having difficulty registering Dual Drive or Tropical Heat
Mar 21, 2014
Tips on how to register your copy of Dual Drive or Tropical Heat.

Why can't I see the Mandala Breath Pacer?
Mar 21, 2014
The Mandala Breath Pacer has a minimum Operating System requirement.

Scroll through Sessions on the Progress View
Mar 21, 2014
You can also scroll through sessions by simply using the right and left arrow keys on your computer.

emWave doesn't automatically install from the disc.
Mar 21, 2014
The emWave program does not include an automatic installer feature.

How to convert a song in iTunes to the MP3 format.
Mar 21, 2014
To add a soundtrack to the emWave program, it has to be in one of 3 formats. .mp3 and .wav are the most popular.

How do I tell what version of the emWave program I have?
Mar 21, 2014
The location of the emWave version number within the software.

What is the Difference between "Delete" and "Wipe" on the emWave2 device?
Mar 21, 2014
This information is extremely important to the User.

emWave PRO and the emWave2 program
Mar 21, 2014
You do not need the emWave2 program, if you have emWave PRO.

I'm using a USB Hub and my Sensor is not working correctly.
Mar 21, 2014
Using a USB Hub with the emWave products.

HRV graph view
Mar 21, 2014
The latest versions of emWave PRO and emWave2 have changed how the HRV graph of completed or reviewed sessions are displayed.

emWave hardware compatibility
Mar 21, 2014
emWave hardware and software purchased together will work as expected.

How do I access the Games, Coherence Coach or Visualizers?
Mar 21, 2014
Click the Hot Air Balloon icon to see the games in emWave.

How to Backup the Sessions Database
Mar 21, 2014
It's important to backup your Sessions Database/s that you use with emWave.

How do I manually check for updates?
Mar 21, 2014
This is the procedure for updating the emWave program.

How do I adjust Session Length?
Mar 21, 2014
Adjusting the Session duration.

Copying and Installing the emWave program to a USB Thumb Drive
Mar 21, 2014
How to copy the emWave program for use on a different computer.

How do I switch between different views in emWave Pro, like HRV or Pulse Wave?
Mar 20, 2014
While on the Session Screen of emWave Pro, you can switch the view to see different forms of Coherence measurements.

Error message- a required .dll file MFC80.DLL was not found
Mar 20, 2014
This is an error that indicates the installation did not go cleanly. Un-installing and re-installing the software should resolve this issue

emWave PRO HIPAA statement
Mar 20, 2014
HIPPA Requirements

Mac SPX, Activity and Console Logs
Mar 20, 2014
How to provide vital system information to HeartMath Technical Support.

Adobe Flash Install Error
Mar 20, 2014
Uninstalling Adobe Flash.

Reviewing past Sessions
Mar 20, 2014
In order to review past session data, click the Review Progress icon at the top center of the screen on the emWave program.

How to manage Annotations to the HRV screen for a recorded session.
Mar 20, 2014
Use this Solution for learning to Annotate specific points on the Session Graph.

How to customize the Pictures in the My Inspiration visualizer.
Mar 20, 2014
Instructions for customizing the My Inspiration Visualizer.

HRV and Challenge Levels
Mar 20, 2014
This is a detailed scientific explanation of HRV in physiological terms.

Heart Rate Variability in relation to Coherence Scores
Mar 14, 2014
The coherence scores are based on how symmetrical the wave-like HRV pattern is.

I see blue lines in my HRV graph display; what do those mean?
Mar 13, 2014
The blue lines represent overriding the currently visible measuring parameters.

The Heart Rhythm Screen has Red Lines on it.
Mar 13, 2014
The red lines that you may be seeing are called "artifacts". They simply mean that your finger (or ear lobe if you are using an ear sensor) has lost good contact with the sensor.

Sensor Tips
Mar 13, 2014
Troubleshooting and Tips for Using the Sensor and Getting an Accurate Pulse Reading with emWave Software

Creating a new User Account for the emWave HeartCloud
Feb 27, 2014
It’s easy to create a free, new User Account in the HeartCloud.





Get HeartMath Email Updates

Back to Top