Knowledgebase


Knowledgebase Search:



Showing 114 articles under the "emWave2" category:

emWave Handheld Device Accumulating Score Time Process
Aug 09, 2018
If you are interested in keeping track of the amount of time you spend being in Coherence on the emWave handheld device, here are some facts to assist you.

Using the Breath Pacers
Aug 09, 2018
Everyone has their own natural breathing pace which is comfortable for them.

Creating a new User Account for the emWave HeartCloud
Jul 18, 2018
It’s easy to create a free, new User Account in the HeartCloud.

How to Wipe the emWave2 device.
Jun 29, 2018
Instructions on how to use the data Wipe feature of the emWave2 device.

emWave2 FAQ
Jun 21, 2018
The emWave2 handheld device is like no other kind of stress relief device that you've ever seen before. Here we address some of the more frequently asked question regarding this remarkable device.

emWave2 Battery FAQ
Jun 21, 2018
How to manage the internal battery of the emWave2 handheld device.

HeartMath Health FAQ
Jun 21, 2018
A summary of informative questions regarding the use of HeartMath products and your health.

Games FAQ
Jun 19, 2018
Factoids on using the Games in the emWave Programs.

What is the Coherence Coach?
Jun 11, 2018
The Coherence Coach is one of the key training components of the emWave PRO system.

Copying and Installing the emWave program to a USB Thumb Drive
Jun 07, 2018
How to copy the emWave program for use on a different computer.

What is the Difference between "Delete" and "Wipe" on the emWave2 device?
Jun 07, 2018
This information is extremely important to the User.

Can I run the Dual Drive / Tropical Heat Games using the emWave2 software program?
Jun 07, 2018
Dual Drive and Tropical Heat are great additions for use with the emWave2 software program.

How to use the Advanced Mode on your emWave PSR/emWave2
Jun 07, 2018
Advanced Mode is indicated by the emWave2 making 3 tones at startup. Basic Mode only has 2 tones.

No lights are showing during the emWave2/PSR charging process.
Jun 07, 2018
Using the USB battery charge cable or you may use a USB wall charger into a wall socket, insert the battery charge cable into the emWave2/PSR charging jack

The Coherence Score Phenomenon
Jun 07, 2018
Why do I keep hearing the Reward Tone? This is a common question regarding the Blue lights acting as the Coherence Score.

Battery discharging because lights flicker when the emWave2/PSR unit is off
Jun 07, 2018
A damaged emWave2/PSR can display the symptom of lights that continue to flicker or glow after the unit is shut off.

Using the emWave2 Thumb Sensor
Jun 07, 2018
The emWave2 Thumb Sensor can be a great alternative to using the accompanying Ear Sensor clip.

Can I use the emWave2 hand-held device along with other stress management practices?
Jun 07, 2018
Yes, the emWave2 hand-held device works well as an adjunct to other stress management practices.

What does the Green light at the Bottom mean?
Jun 07, 2018
Charging the emWave2 device.

Viewing the emWave2 Heart Rate Variability (HRV) Display
Jun 07, 2018
How to interpret the HRV Display on the emWave2 device.

International Plug Adapters
Jun 07, 2018
Four international plug adapters for use with the emWave2 USB charge cable.

emWave2 Training Videos
Jun 07, 2018
Here is a link to emWave2 Training Videos

Deleting sessions off of the emWave2 device.
Jun 06, 2018
This solution is designed to help you delete Session data from your emWave2.

Connecting the emWave2 to the computer: Enumeration
Jun 06, 2018
When you first plug the emWave2 into the computer, regardless if it is a Mac or a PC, there must be five blue lights present in the Heart Action Strip.

Can I use a Finger Sensor with the emWave2 device?
Jun 06, 2018
The answer is: No and here's why...

Can I use the emWave2 without a computer?
Jun 06, 2018
Mobility is the key feature of the emWave2.

How do I start a Session using the emWave2 device and the emWave program?
Jun 06, 2018
Use the Start button on the screen and not the start button on the device.

How often should I use the emWave2?
May 31, 2018
We recommend using the emWave2 for five minutes or more, each day.

Pulse Indicator light is blinking without anyone being connected to the emWave2 (aka: Ghosting)
May 31, 2018
The Pulse Indicator light can work on its own without anyone touching the emWave2 due to ambient light.

General operation questions for the emWave2
May 31, 2018
The most popular questions asked regarding the emWave2 device.

Charging the emWave2
May 31, 2018
Important information for charging your emWave2.

emWave2 Pulse Light
May 31, 2018
This is an article describing the meaning of the small, blue blinking Pulse light and the consequences of it's disappearance.

emWave2 Training Class
May 31, 2018
A free emWave2 (formerly emWave PSR) tele-class is provided by HeartMath LLC.

Are new Charge cables or Ear sensors available?
May 31, 2018
Where to find replacement Charge cables, Ear sensors and much more.

I see blue lines in my HRV graph display; what do those mean?
May 25, 2018
The blue lines represent overriding the currently visible measuring parameters.

Heart Rate Variability in relation to Coherence Scores
May 25, 2018
The coherence scores are based on how symmetrical the wave-like HRV pattern is.

How to customize the Pictures in the My Inspiration visualizer.
May 25, 2018
Instructions for customizing the My Inspiration Visualizer.

How to manage Annotations to the HRV screen for a recorded session.
May 25, 2018
Use this Solution for learning to Annotate specific points on the Session Graph.

Reviewing past Sessions
May 25, 2018
In order to review past session data, click the Review Progress icon at the top center of the screen on the emWave program.

Mac SPX, Activity and Console Logs
May 25, 2018
How to provide vital system information to HeartMath Technical Support.

emWave PRO HIPAA statement
May 25, 2018
HIPPA Requirements

How do I adjust Session Length?
May 25, 2018
Adjusting the Session duration.

How do I manually check for updates?
May 25, 2018
This is the procedure for updating the emWave program.

How do I access the Games, Coherence Coach or Visualizers?
May 25, 2018
Click the Hot Air Balloon icon to see the games in emWave.

emWave hardware compatibility
May 25, 2018
emWave hardware and software purchased together will work as expected.

HRV graph view
May 25, 2018
The latest versions of emWave PRO and emWave2 have changed how the HRV graph of completed or reviewed sessions are displayed.

I'm using a USB Hub and my Sensor is not working correctly.
May 25, 2018
Using a USB Hub with the emWave products.

emWave PRO and the emWave2 program
May 25, 2018
You do not need the emWave2 program, if you have emWave PRO.

How do I tell what version of the emWave program I have?
May 25, 2018
The location of the emWave version number within the software.

How to convert a song in iTunes to the MP3 format.
May 25, 2018
To add a soundtrack to the emWave program, it has to be in one of these formats, .mp3 and .wav

Scroll through Sessions on the Progress View
May 24, 2018
You can also scroll through sessions by simply using the right and left arrow keys on your computer.

Why can't I see the Mandala Breath Pacer?
May 24, 2018
The Mandala Breath Pacer has a minimum Operating System requirement.

I am having difficulty registering Dual Drive or Tropical Heat
May 24, 2018
Tips on how to register your copy of Dual Drive or Tropical Heat.

Tips on using a GamePad controller
May 24, 2018
Using a Game Pad controller can enhance your experience with Dual Drive and Tropical Heat.

Dual Drive only lists Basic Race and one car
May 24, 2018
Please uncheck the option in Options - Levels Progress in Order.

How is the emWave system different from other stress management devices?
May 24, 2018
emWave doesn't simply measure heart rate. It measures the varying space in between your heart beats known as Heart Rate Variability (or HRV).

File in Use/Cannot be Deleted
May 24, 2018
In rare cases you may see this message while uninstalling or upgrading emWave PRO or emWave2 on Windows.

How to Print and or Convert a previous session to a .pdf file
May 24, 2018
Instructions and tips on how to print a Session to a .pdf file.

Game Error code
May 24, 2018
Make sure that you exit games when you are finished playing them.

My Heart Cloud icon is greyed out
May 24, 2018
How to connect your User account to the emWave program.

Graphics Freezing
May 24, 2018
You may need an updated video driver in order for the games to work.

Workaround for displaying the emWave program properly with an Ultra HD display on a PC.
May 24, 2018
Ultra High Definition displays will distort the emWave program. It becomes necessary to change the Display Resolution.

My Anti-Virus/Firewall says that your software has a virus/trojan in it.
May 24, 2018
Please be assured that this is a "false positive"; our software does not contain malware of any kind.

How to uninstall the emWave program on a PC
May 24, 2018
Uninstall the emWave program-PC

How do I find my PC's configuration and system information?
May 14, 2018
Occasionally, you may be asked by HeartMath Technical Support to send us a copy of your computer's system information so we can diagnose any conflicts or difficulties there may be with the emWave program.

How to add a personal Soundtrack to the emWave program.
May 14, 2018
Using your personal music soundtracks with the emWave program.

emWave Program Download Link
May 14, 2018
Sometimes you need to reinstall the emWave program or perhaps this is your first installation. Use this Solution Article to download the latest version of the emWave or emWave2 program for your computer.

Arrhythmia/Atrial Fibrillation and the emWave
May 14, 2018
Even if you may have some more serious health issues it's does not mean that you can't use the emWave products.

Dual Drive Game User's Manual
May 14, 2018
Here is a download link to the Dual Drive User's Manual.

Sharing Session Data from the HeartCloud with your Practitioner
May 14, 2018
This is an important feature for use with your Clinician or Practitioner.

Troubleshooting and Tips for Using the Ear Sensor with emWave Pro or emWave2
May 14, 2018
If you are having trouble getting a correct pulse reading on the Heart Rate Variability (HRV) Display when starting a session, the following troubleshooting tips will help ensure that you get an accurate reading.

How do I create Training Journal entries?
May 14, 2018
Instructions for creating Training Journal entries in the emWave program.

Replay a Session
May 14, 2018
This solution article is a step-by-step procedure for using the Replay HRV Session feature in the emWave program.

How to edit the Date/Time on a Saved Session
May 14, 2018
The emWave software has a feature that allows you to change the date on a previously recorded and saved session if the date has been recorded incorrectly.

Managing and using the Challenge Levels in the emWave Program
May 11, 2018
Using the Challenge Levels in the emWave program.

How do I update my emWave software?
May 11, 2018
Instructions on how to update your emWave software.

Age-Gender Info usage in the emWave software program
May 11, 2018
The user's age and gender information aren't a factor in the coherence calculations.

My graph has flatlined or reads a heart rate of 150; what does that mean?
May 11, 2018
If you have a heart rate of 150 or the graph has flatlined, which is a poor signal error, it is possibly due to the existence of other peripheral devices that might be in other USB ports on your computer.

Blocked Plug-In
May 11, 2018
The Blocked Plug-In error message is due to having an older version of Adobe Flash Player.

C++ 2013 Redistributable Patch
May 10, 2018
A Microsoft C++ error condition may be displayed during an emWave program update or installation.

Visual C++ Error
May 10, 2018
The emWave software for Windows (both PRO and e2 versions) needs the 2010 MS Visual C++ redistributable to run. You may see this message during install.

Installing emWave PRO or emWave2
May 09, 2018
Instructions on how to install the emWave program.

Device Not Found on Mac
May 09, 2018
Use this solution for the "Device Not Found" error code on your Mac.

How to the emWave HRV display to Full Screen
May 09, 2018
Instructions on how to get a Full Screen view of the emWave program.

Sync the emWave2 device with your computer.
May 08, 2018
The emWave2 hand held unit is "fresh" until it is synced to the software for the first time.

Can I install the emWave2 software on a computer that already has emWave PRO?
May 08, 2018
No, installing emWave2 on a computer already running emWave PRO is not recommended or supported by HeartMath.

What is the difference between the emWave PRO and the emWave2 software?
May 08, 2018
This is an illustration of some of the more important differences between emWave PRO and emWave2.

I take Beta blockers; will that interfere with the emWave program or devices?
May 08, 2018
Individuals with heart irregularities such as atrial fibrillation or flutter or intense clusters of premature ventricular contractions (PVC's), or children who are unable to sit still, may be unable to use the emWave system successfully.

Dual Drive / Tropical Heat won't recognize emWave is already running.
May 08, 2018
Help using the Dual Drive and Tropical Heat games with the emWave program.

Tones/Sounds
May 08, 2018
Both the emWave PRO and the emWave2 handheld unit, offer Tones to indicate changes. It may be your Coherence Level, a Reward or power management.

emWave USB Fix for Windows 8.1 and Windows 10
May 08, 2018
This solution is applicable to both the emWave2 Enumeration issue (two blue lights flashing) and the emWave program crashing issue with Windows 8.1 and Windows 10.

HeartMath Library
May 08, 2018
Use this link as an invitation to view the HeartMath Library.

What are the minimum system requirements for running the emWave program?
May 07, 2018
Basic System Requirements for using the emWave Programs.

emWave Pro/Pro Plus/emWave2 Training Options
May 07, 2018
Schedule of live emWave Training Classes and other emWave training options.

How do I find out what version of Adobe Flash I have?
May 07, 2018
Adobe Flash version information.

The Heart Rhythm display has Red Lines on it.
May 07, 2018
The red lines that you may be seeing are called "artifacts". They simply mean that you have lost optimum contact with the sensor and no data was collected during that time.

Sensor Tips
May 03, 2018
Troubleshooting and Tips for Using the Sensor and Getting an Accurate Pulse Reading with emWave Software

Installing Flash Player on Mac OS High Sierra
May 03, 2018
The Coherence powered games in the emWave program need Flash to run. Use this solution to install Flash Player on Mac OS High Sierra.

How do I manage or disable email notifications from HeartCloud?
Apr 30, 2018
Managing HeartCloud notifications.

Instructions for using HeartCloud
Apr 30, 2018
Have you started using the HeartCloud? If you are having difficulties, you can download step-by-step instructions for using the HeartCloud here.

How is Coherence determined by HeartMath programs?
Apr 30, 2018
Coherence measurement data accumulation explained.

Error code - Sensor Not Found / Device Not Found
Apr 30, 2018
Error code - Sensor not Found / Device Not Found

How to Register and Sync to HeartCloud
Apr 24, 2018
Tips on how to Register and Sync to your HeartCloud account.

Achievement Scores
Apr 16, 2018
Explanation of Achievement Scores and the relationship to Coherence.

How does the Ear Sensor work?
Apr 09, 2018
The HeartMath Sensors are a Plethysmograph not a Pulse Oximeter.

How do I reset my HeartCloud password?
Apr 06, 2018
Step-by-step instructions on how to reset your HeartCloud password.

HeartCloud Top Achievement Scores
Apr 06, 2018
Coherence is not a competition...it's a contribution to a better world.

Ear Sensor Sensitivity
Apr 06, 2018
The emWave Ear Sensor is quite sensitive and can respond to ambient light.

Deleting a HeartCloud Account
Apr 06, 2018
Only the HeartCloud Administrator can delete an account.

How to use the HeartMath Breathing Pacers
Apr 06, 2018
Instructions for using the Breathing Pacer's with the HeartMath products.

HRV and Challenge Levels
Feb 26, 2018
This is a detailed scientific explanation of HRV in physiological terms.

Start arrow is grayed out on the main Session screen.
Feb 02, 2018
You opened your emWave program on your Mac and the Start arrow is grayed out on the main Session screen. It's possible that you have a font missing or one that needs to be enabled.

emWave2 Quick Start Guide
Jan 24, 2018
A link to the downloadable .pdf file of the emWave2 Quick Start Guide.

High Sierra - No Sensor Found
Jan 23, 2018
Use this solution to resolve the "Sensor Not Found" issue with Mac - High Sierra





Back to Top