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Showing 13 articles under the "Troubleshooting" category:

Error code - Sensor Not Found / Device Not Found
Apr 30, 2018
Error code - Sensor not Found / Device Not Found

How to resolve issues with iOS and the Inner Balance Hardware
Apr 30, 2018
If you are experiencing issues with the Inner Balance hardware and your iOS device, please follow the appropriate part of this procedure.

Inner Balance seems to drain my battery quickly.
Apr 09, 2018
Sometimes apps seem to drain the battery quickly. Follow this procedure to close apps on your iDevice.

Why is the HeartCloud Tab blank in my Inner Balance app?
Apr 06, 2018
Why is the HeartCloud Tab blank in my Inner Balance app?

Update Inner Balance
Apr 06, 2018
Instructions for Updating the Inner Balance app.

What happens if you disconnect the ear sensor while a Session is still running in Inner Balance.
Apr 06, 2018
The effects of disconnecting the ear sensor from the Inner Balance app during a Session.

My Inner Balance App crashes when I try to run a session
Apr 06, 2018
If the Inner Balance app gets stuck and crashes every time you try to run a Session. Use this Solution Article to help you delete and re-install the Inner Balance app.

Inner Balance Bluetooth (BTLE) Sensor Pairing / Bonding Issues
Apr 06, 2018
Are you having problems pairing the Inner Balance Trainer Bluetooth sensor? These instructions will provide insightful tips for you.

Bluetooth (BTLE) Notification
Apr 05, 2018
When you first turn on the Inner Balance app, you may see a notice regarding Bluetooth on your device.

Buy Sensor or No Sensor Found error codes
Apr 05, 2018
On occasion, you may see "Buy Sensor" displayed if the sensor is not detected when first used. After the sensor has worked once or twice, if it is not detected you will get the "No Sensor Found" error code displayed.

Competing resources and the Inner Balance Bluetooth (BTLE) Sensor
Apr 05, 2018
Handy tip for giving the Inner Balance Bluetooth Sensor, the best chance of connecting with a phone with limited power resources available.

Resetting the Inner Balance Bluetooth (BTLE) Sensor
Apr 05, 2018
Instructions on how to reset the IB Bluetooth sensor.

Troubleshooting and Tips for Using the Ear Sensor with Inner Balance
Apr 05, 2018
Troubleshooting and Tips for Getting an Accurate Pulse Reading with the Inner Balance connector and Ear Sensor.