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emWave PRO - FAQ

May 14, 2019

Question 1: What is the emWave Pro?
Question 2: What is emWave Pro used for?
Question 3: What is included in the purchase price of emWave Pro?
Question 4: What are the minimum system requirements in order to run emWave Pro?
Question 5: What are the new features of emWave Pro since Freeze-Framer 2.0?
Question 6: Does emWave Pro have a satisfaction guarantee?
Question 7: How do I purchase emWave Pro?
Question 8: Is there training available to help me learn about my HeartMath product?
Question 9: Do you ship emWave Pro internationally?
Question 10: How do I become a reseller of the emWave Pro?


Question 1: What is the emWave® Pro?
emWave Pro® is a software with hardware program that collects pulse data through a pulse sensor that plugs into your computer. The software then translates the information from your heart rhythms into a user-friendly graphics display on your computer allowing you to watch in real time how thoughts and emotions affect your heart rhythms. emWave Pro is based on decades of research and incorporates a patented HRV measurement and coherence scoring process and is being used by tens of thousands of people in over 100 countries.

Revitalize and Rejuvenate

  • Quickly re-balance mind, body and emotions as you reduce stress.
  • Build resilience through improved health, stamina and well-being.
  • Avoid burnout in chaotic and changing environments.
  • Maximize creativity and innovation.
  • Boost performance and increase mental clarity and memory.  
  • Be less reactive, think more clearly, make better decisions- especially under pressure.

 

The Tools for Success

  • Real-Time Heart Rate Variability Monitor.
  • Four challenge levels to help you raise your baseline coherence levels.
  • Coherence Coach® tutorial for learning and applying the Quick Coherence® technique.
  • Interactive Games that help you transform stress into creative energy.
  • Emotion Visualizers® provide stunning colorful images which vary according to your emotional state and coherence level.
  • Coherence powered Games embedded in the program offer a unique experience.
  • Data storage showing coherence levels for session and history review.

 

Quickly and easily install the software, plug in the sensor and start to have fun with this new and unique interactive ability to see and control your body's most powerful system—the heart.


Question 2: What is emWave Pro used for?
What would you like to improve? Your work performance; your school work; your golf game; your creative efforts; your health; your fitness; your work, home or social relationships; your peace of mind?

The overwhelming pace and intensity of life affects all of these things today. The emWave Pro technology can help you break through stress that's preventing you from feeling good, being in control, and achieving your goals.

Find out how global companies use emWave Pro to retain key talent, strengthen customer relations and improve employee health and performance.


Question 3: What is included in the purchase price of emWave Pro?


Package Includes:

  • The emWave® Pro software download link for both the PC & Mac application
  • In-depth computer-based tutorials in the embedded emWave Pro Library
  • USB module with pulse sensor that attaches to your ear
  • emWave Quick Start Guide
  • Free technical support
  • Free telephone training class (see below)

*An optional finger sensor can be purchased separately which you can switch with the ear sensor.


Question 4: What are the minimum system requirements in order to run emWave Pro?


System Requirements for Mac:

  • Mac OS® X 10.8 Mountain Lion or newer operating system.
  • Recommend Core2 Duo at 1.8GHz or faster processor
  • One available USB Port - HeartMath’s USB module sensor is required for Assessments
  • Internet connectivity required for HeartCloud access


System Requirements for Windows:
  • Microsoft Windows® 7, Windows 8.1, or Windows 10.
  • 1.8 GHz or faster processor recommend Intel® Core2 Duo at 2.0GHz or faster
  • 2 GB RAM - recommended 4GB or more
  • One available USB Port - HeartMath’s USB module sensor is required for Assessments
  • Internet connectivity required for HeartCloud access
Question 5: What are some of the features of emWave Pro?
  • New streamlined user interface
  • Easily change users with a drop-down menu
  • Mix and match the screens in your view
  • Auto saves every session over 30 seconds long
  • Review previously recorded sessions easily from the Review Progress screen
  • Easily add a title and Journal information to your session
  • Games, Visualizers and the Coherence Coach® are just one click away
  • Improved export functionality
  • Enhanced Database options such as multiple Databases
  • Auto updater.
If you have any questions, please call HeartMath Customer Support at: (831) 338-8700 (USA and International)


Question 6: Does emWave Pro have a satisfaction guarantee?

Yes, HeartMath offers a 60-day money-back guarantee (not including shipping costs) if you are not completely satisfied with your results.
Click here for more information on our store policies.


Question 7: How do I purchase emWave Pro?

The link below will take you to our HeartMath Store site where you can purchase emWave Pro online via our secure online ordering system.
Click here to purchase emWave Pro.


Question 8: Is there training available to help me learn about my HeartMath emWave PRO product?

Yes. HeartMath offers free emWave PRO training tele-classes.
The class can be accessed by calling (712) 432-0075 at 2 pm. Pacific Time, every Wednesday, except for major US Holidays.
Please use the PIN Code: 651449 and press the # sign.
Click Here for more information on other types of Personal Training

Question 9: Do you ship emWave Pro internationally?
Yes, HeartMath can ship emWave Pro to most countries in the world.
Click here for more information on our store policies.


Question 10: How do I become a re-seller of the emWave Pro?

If you have an established customer base and want to offer emWave Pro to support your business success, we want to hear from you.

Examples of re-sellers include:

  • Clinics and health centers that recommend, select products to patients/clients
  • Catalogs (print and online)
  • Promotions through professional communications (print and electronic)
  • Event product exhibits or conference stores
  • Suppliers to health providers

 

To become a re-seller please contact:

John White
Account Executive
Telephone: (800) 450-9111, Ext. 711 (Toll-Free)
Telephone: (831) 338-8700, Ext. 711 (International)
E-Mail: [email protected]