Knowledgebase
Knowledgebase Article
Error code - Sensor Not Found / Device Not Found
Apr 30, 2018
If you see an error code - Sensor not Found / Device Not Found -, we recommend rebooting the device with the sensor hardware plugged in.
Please Note: This method may not work on a Mac. In which case we recommend, reboot the computer only. It may be necessary to try installing the program on a different computer in an effort to troubleshoot the sensor.With a fresh start, the computer should now be able to see the sensor hardware and recognize it as a Human Interface Device (HID).
