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Error code - Sensor Not Found / Device Not Found

Apr 30, 2018

If you see an error code - Sensor not Found / Device Not Found -, we recommend rebooting the device with the sensor hardware plugged in.

Please Note: This method may not work on a Mac. In which case we recommend, reboot the computer only. It may be necessary to try installing the program on a different computer in an effort to troubleshoot the sensor.

With a fresh start, the computer should now be able to see the sensor hardware and recognize it as a Human Interface Device (HID).