Knowledgebase

Knowledgebase Search:


Knowledgebase Article

Resetting the Inner Balance Bluetooth (BTLE) Sensor

Apr 05, 2018

If your Inner Balance Bluetooth (BTLE) Sensor gets stuck with the red light blinking or you feel that it's malfunctioning, you may choose to reset the device.
  • Turn on the sensor.
  • Using a paperclip or pin, gently - insert into the small, reset hole located on the back side of the sensor.
  • Push gently to hear / feel a faint click.
Now, check the light on the front of the device.
The lights should be blinking correctly now in the blue, "Ready to Connect" mode.

If you are still experiencing this issue, please contact HeartMath Technical Support at:
[email protected] or by calling 1-800-450-9111