Information Collection and Usage
Registration and Ordering
During registration, for our websites and events, Customers are required to give their contact information (such as name, e-mail address, mailing address and phone number). We also may collect demographic information (such as job title and purchasing responsibilities, company information and professional certification). For internal purposes, we use this information to communicate with Customers and provide requested services, and, for our website visitors, to provide a more personalized experience on our websites and other offerings. We use aggregate demographic information about our visitors and other Customers to improve our service, for marketing purposes and/or industry reporting purposes.
Surveys and Contests
From time to time we invite Customers to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the Customer therefore has a choice as to whether or not to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes, to monitor or improve the use of our promotions and offerings, and may be shared with sponsors of such surveys or contests.
At some of our websites, we offer interactive and community features such as “wall” postings, status updates and feeds, discussion boards, webcasts and Customer profiles. Accordingly, HeartMath, LLC collects content submitted by Customers such as data, text, software, music, audio, photographs, graphics, video, messages, links, tags, comments, status updates and other materials. Note that all personal information sent or posted via such features becomes public information for which HeartMath, LLC is not responsible and cannot be held accountable. Some of these features automatically make certain information public (e.g., user name, avatar photograph or image, “about me” information, Licensed HeartMath Provider status). If you choose to make available any of your personally identifiable information, you do so at your own risk.
Messaging from Our Offerings
At some of our websites, we offer the ability for Customers to send messages to one another, and even to persons not using our websites. Accordingly, HeartMath, LLC collects and transmits content submitted by Customers for such messaging. By posting on our interactive features or messaging features, you are consenting to receive comments or messaging from other Customers and from other internet users who may view and respond to such postings. We provide mechanisms for Customers to report spam or other unsolicited messaging to us.
If Customers elect to use our referral service for informing a friend about our websites and offerings, we may ask them for the friend's name, job title and e-mail address. HeartMath, LLC will store and use this information to send the friend an invitation to browse our website. This information may also be used to provide information about our company and related products and offerings. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.
Communications with Us
We have features where Customers can submit information to us (such as our feedback forms). Letters to the editor and similar submissions may be made public. Requests for service, support or information may be forwarded internally and to our contractors, business affiliates and advertisers as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our Customers, we may send updates that contain important information about our websites and offerings. For example, we send new members a welcoming message, and verify password and Customer name for our password-protected sections. We may also communicate with a Customer to provide requested services and for account-related issues via e-mail, phone or regular mail. Such communications are not subject to opt out while the Customer’s account is active, e.g., for a current subscription.
Automatic Data Collection
Our websites have features that automatically collect information from Customers, to deliver content specific to Customers' interests and to honor their preferences. This information assists us in creating websites that will serve the needs of our Customers. One of the most common ones is the “cookie.”
With Whom Your Information is Shared
On our websites with interactive features or messaging features, your user ID and any profile information you submit are displayed in the public and private areas of such websites. Generally, all of your activities on such websites will be identifiable to your user ID. Personal information may be publicly shared through our interactive features (see “Interactive Features” above) and our messaging features (see “Messaging from Our Offerings” above).
Correction/Updating Personal Information
If a Customer's personally identifiable information changes (such as zip code), or if a Customer no longer desires our offerings, in most cases we provide a way to correct or update that Customer's personal information. The Customer should contact Customer Support for the applicable product or service.
We use all reasonable precautions to protect our Customers' personal information and to see that it is stored securely by our contractors. Since HeartMath.com went live in 1995, there has never been a confirmed case of fraud or identity theft reported by our customers as a result of a credit card purchase made with us.
Our web sites are hosted and our services are provided in the United States of America and are intended for and directed to Customers in that country. If you are accessing the web sites or services from the European Union, Asia, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure, which differ from United States laws, please be advised that through your use of the web sites and services, you are transferring your personal information to the United States of America and you consent to that transfer.
Notification and Changes
For questions about this privacy statement, the practices of this website or any dealings with HeartMath LLC, contact:
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